How To Trace Mail In Office 365

Note: You need to be a registered member of the Organization management, Compliance management, or Help Desk role groups to be able to trace using Security & Compliance Center.

Step 1:Open the browser application and visit the official security & compliance website.
Step 2:Select the Mail flow tab and choose Message trace.
Step 3:Following that, the Message trace page opens up, click the Start a trace button.
Step 4:The web page finds all the received and sent emails for the past two days.
Step 5:If you do not want to see all the emails of the two days, choose any one query to display the necessary emails.
Step 6:You have to create the query list before you can select it for tracing.
Step 7:Besides that, you can download the query report in the Downloadable reports section.
Step 8:You can use the By these people, and To these people options to set a filter for the senders and recipient list, respectively.
Step 9:Select the time range to display the messages within the range by using the Slider or the Custom option.
Step 10:Under More search options, you can select the filter options such as Delivered, Pending, Expanded, Failed, Quarantined, Filtered as spam, and Getting status.
Step 11:Otherwise, you can filter the emails using the Message-ID, Direction, and Original Client ID.
Step 12:After that, select the report type to view the message trace, the report types are Summary and Enhanced Summary.
Step 13:Follow the guided instructions to view the message trace and download the reports.